Damages In Transit

Damages In Transit: To increase customer satisfaction, most merchandise is visually inspected prior to passing Freight On Board (F.O.B.) to the carrier. All orders/shipments are properly boxed and insured for delivery by common carrier to Your address. Please inspect your package when you receive it from UPS or USPS. All claims for damages and shortages must be made within 5 business days of receipt of merchandise.

Box Damage: If you notice any apparent damages to the outer carton (i.e. gashes in the box, box severely crushed, internal packaging, such as peanuts leaking), please alert the driver/carrier and make a damage notation with your signature.

Concealed Damages for UPS and USPS Only: If you notice any concealed damages from shipping, please call UPS at 1-800-742-5877, your local USPS Postal Inspector when sent by US Mail/Priority Mail, or Other Common Carrier to report the damage. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc..) as an Inspector will need to inspect the package.

IMPORTANT: Concealed Damages on Deliveries Via LTL Freight Trucks (I.e. Roadway, Con-Way, Yellow, etc): Whenever a freight truck company delivers your order, please open the carton(s) and inspect your shipment PRIOR to signing the delivery receipt (Bill of Lading). The driver can not leave until you have signed the delivery receipt. Once the Bill of Lading is signed, you have indicated to the trucking company and Posh Portage, LLC that the merchandise was delivered in good order. There is no recourse for damage recovery once the delivery receipt (Bill of Lading) was signed for by you or one of your agents.

If your order has arrived damaged, please do NOT use the merchandise. Once used, the carrier (UPS or USPS) will deem the shipment as "accepted" or "used" and will not issue a claim number. We can not issue a replacement or exchange unless a claim number is issued. Your use of purchased item(s) damaged in transit or failure to keep all packaging for the carrier's inspection forfeits our, if applicable, "Limited 30 Day Money back Guarantee" and "Return Policy".

Please call us toll-free (888) 767-4482 to notify that your machine was damaged, we will gladly ship a replacement of the same item only or replacement part when a claim number is issued by UPS or USPS AND the damaged unit has been returned to us in the original carton shipped. Replacements or refunds will not be issued if the damaged order is shipped back in a carton different than what we shipped to customer as UPS will only investigate claims that have the original shipping carton included. In cases where damage has occurred to parts that can be replaced (including, but not limited to removable water reservoir, bean hopper, dump box), Posh Portage reserves the right to send only those replacement parts that were damaged in transit. If customer is not satisfied with merchandise or resolution provided by Posh Portage, refuses an exchange or replacement part determined by Posh Portage, and/or requests a refund, customer is responsible for shipping costs "to" and "from" customer's location (this includes deducting shipping costs from purchases that included shipping or had free shipping).

Please note that domestic claims for USPS can take up to 6 months and for UPS can take up to 15 days. International claims for USPS may take up to one year and for UPS may take up to 60 days.

Privacy Policy

Posh Portage, LLC respects your privacy and is committed to protecting it. We promise to keep your personal information completely confidential. We intend to use your information only for our internal business purposes. We will never share or sell your private information.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


• To administer a contest, promotion, survey or other site feature


• To send periodic emails

    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to�keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Automatic Information

For security purposes, Posh Portage, LLC sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on June 25, 2009

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.poshportage.com/contact_us.html
46-E Peninsula Center, #527
Rolling Hills Estates, California 90275
United States
info@poshportage.com

Toll Free at 1-888-767-4482